Request an appointment
When you request an appointment, we’ll recommend the best person and type of appointment for your issue.
We have a range of clinical roles at the surgery.
As many of our appointments require some element of review before they can be booked in, we do not offer online booking. Only Cervical Smear appointments are available to book through the NHS app. Please use these for their intended purpose only.
Request an appointment using an online form
You can request an appointment by telling us about your condition or symptoms using an online form.
We’ll review your answers during practice hours and contact you to make sure you get the right help.
This could be
- self-care advice
- a follow-up phone call
- a follow-up video call
- an in-person appointment
You need to be registered with the practice to use this service.
More Information
Contact the surgery by phone
You can call the surgery to request an appointment.
If you need help when we’re closed
We provide evening and weekend appointments outside of our normal opening hours. These can be booked by the surgery or by calling 111.
Extended access appointments may be at a different location.
Cancel an Appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Call the practice to cancel your appointment: 01480 466611
Or use SystmOnline to cancel an appointment online.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
SMS / Text Message Consent
Blood Test Appointments
We understand that sometimes the wait for a blood test appointment can be longer than you or we would want. Each week Riverport Medical Practice takes around 200 routine blood samples in our booked appointments – and urgent same day blood requests are often in addition to this.
Many of these appointments are bloods requested by local hospitals and we agree to take these bloods as a courtesy to them and for your convenience.
If you require a blood test more quickly than we are able to offer, there are several options available to you:
- If your blood test has been requested by a hospital department, please speak with them about getting your blood test carried out.
- Cambridge University Hospitals offer a drive-through service at the Newmarket Road Park and Ride site, Cambridge CB5 8AA. This is open Monday to Friday 9.30 am to 4.30 pm (excluding bank holidays). The service is for anyone over the age of 16 and who is in possession of a blood test form. Please collect this from the practice before attending the drive-through. Please note, there is a maximum height limit for vehicles of 1.98 m (6′ 6″). Walk-ins, motorbikes and bicycles cannot be accepted. Full details can be found here.
- Princess of Wales Hospital Ely offer a bookable blood test service. Patents should call 01223 808522 or 01223 808892 for an appointment and must collect a blood test form from the practice before attending.