Armed Forces Veteran Friendly Practice

If you’re a veteran or ex-forces, let your GP know. This will help us to give you the best care we can.

Your GP may ask to see your military medical records. This will be kept confidential.

As well as giving you care, your GP may suggest you visit specialist mental and physical health services, or armed forces charities.

You’ll be able to speak to people who:

  • will work to get you the care you need
  • understand military life
  • are from the armed forces community, or work closely with them

Details of organisations providing support to veterans can be found here.

We are proud to be an Armed Forces Veteran Friendly Practice.

You can learn more about the accreditation and how it supports veteran patients, here: rcgp.org.uk/veterans 

Veteran Friendly GP Practice Poster

Veteran Friendly Practice Accreditation Certificate

Veteran Friendly GP Practice – Frequently Asked Questions

Veteran Friendly Practice – Patient Charter

Top Tips for Veterans

Did you work with the British Armed Forces in Afghanistan

NHS England and the Armed Forces Community

The Armed Forces Covenant is the promise from the nation that those who serve in the Armed Forces, whether Regular or Reserve, those who have served in the past, and their families, should face no disadvantage compared to other citizens in the provision of public and commercial services. Special consideration is appropriate in some cases, especially for those who have given most such as the injured and the bereaved. There principles are enshrined in law. NHS in England has an impressive number of initiatives to support the military community.  All details are correct at the time of publishing the newsletter.

Op COURAGE is an NHS mental health specialist service designed to help serving personnel due to leave the military, Reservists, Armed Forces veterans and their families. This service is supported by trained professionals who are from, or have experience of working with, the Armed Forces community. Patients can refer themselves, through a friend, charity or by a GP.

Op FORTITUDE can be accessed by homeless veterans including those sleeping on the streets. The housing hotline, delivered by The Riverside Group, will give homeless veterans a single point of contact to get them the help they need. Veterans can access the scheme through a dedicated charity helpline (0800 9520774).

Op NOVA provides emotional and practical support to veterans at all points of the justice system in England, including pre-arrest, arrest, post-arrest and those serving a custodial sentence. The prime objective is to provide a single support pathway for veterans to move away from the justice system. Veterans are supported on an individual basis, empowering them to engage and access specialist support services. Op NOVA receives referrals from the Police, the NHS Liaison and Diversion teams, the Prison and Probation service and NHS Reconnect (for veterans before they leave prison).  Op NOVA is open 8am – 8pm Monday to Friday and 8am – 2pm Saturday, their freephone contact number is 0800 9177299.

Op PROSPER is an Office for Veterans’ Affairs programme empowering veterans and their families the length and breadth of the United Kingdom, enabling them to thrive in society by ensuring equal access to employment opportunities and supporting them into sustainable, valuable careers. The programme mobilises the business community to drive practical, cultural and behavioural change within sectors, ensuring they become more ‘veteran friendly’, while also creating tailored pathways for veterans into positions of employment.  Call the Veteran Support Team for further information on 0121 262 3058.

Op RESTORE is an NHS service that supports individuals who have served in, or are leaving the UK Armed Forces, and have continuing physical health injuries and related medical problems attributed to their time in the Armed Forces. Referrals need to come from the veteran’s GP by emailing  imperial.oprestore@nhs.net.

Op STERLING is a working in partnership with Fighting With Pride, and Age UK delivering a programme to help older LGBT+ veterans, service personnel and their families. The Operation Sterling programme provides telephone-based support, advice and casework to older LGBT+ veterans through Age UK’s Advice Line. The existing expertise of Age UK’s Advice Line advisors and the knowledge that Fighting With Pride has about how best to support the well-being of LGBT+ veterans means that Operation Sterling can support older LGBT+ veterans in many ways.  Access to support is via an online enquiry form.

Little Troopers is a UK-wide charity that has been operating since 2011. The charity recognises the unique challenges that forces children face, such as having a parent deployed or having to move home frequently – all of which can significantly impact on a child’s wellbeing and continuity of care.

Little Troopers in Healthcare – Little Troopers

Veterans Voice is the latest project proudly introduced by The Bridge for Heroes as part of the Thrive Together programme in the East of England, funded by the Armed Forces Covenant Fund Trust.

One of the core aims of Veterans Voice is to expand local hubs and drop-ins.

More information can be found at https://veteransvoice.co.uk

Office - 📱As part of renewing the nation's contract with those who serve, the new digital HM Armed Forces Veteran Card is now available. Get yours on your phone - it's quick,

Armed Forces Veteran Card

HM Armed Forces Veteran Card

An HM Armed Forces Veteran Card is a way to prove that you served in the UK armed forces. The card can make it quicker and easier to apply for support as a veteran.

You’ll get your Veteran Card in your service leavers’ pack within 6 weeks of leaving the armed forces.

If you left the armed forces before December 2018, you need to apply for a Veteran Card.

If you’ve already got your card, you can get a digital version of your Veteran Card on your phone.

Who can get a Veteran Card

You can get a card if you were in the regulars or reserves for the:

  • Royal Navy
  • British Army
  • Royal Air Force (RAF)
  • Royal Marines

You may also be able to get a card if you served in:

  • the Royal Fleet Auxiliary
  • the Merchant Navy – and you sailed in support of the UK armed forces
  • another group in the UK armed forces

You can check if you’re eligible when you apply for a Veteran Card online or call to request a postal form.

You cannot get a card if you served:

  • in the armed forces of another country
  • alongside the UK armed forces, for example in the Royal Canadian Navy or Royal Australian Air Force

What you can do with a Veteran Card

You can use a Veteran Card to:

  • prove your identity when you vote
  • get discounts at restaurants, shops, attractions and gyms
  • get travel discounts
  • claim National Insurance relief
  • prove your identity on domestic British Airways flights
  • get employment support
  • get housing support
  • register as a veteran with your GP
  • get support for your physical and mental health